Today, Ask Ricky answers a mechanic's question when they ask it. The next evolution: agents that run continuously in the background, monitoring operational and financial data together, and proactively surface the right insight to the right person — with business impact already quantified.
The same AI Engine, data connections, and security model that power Ask Ricky will power proactive agents. No new integrations required — just a different trigger. Instead of a user asking a question, a scheduled job triggers the agent to look for patterns across all available data.
Background agents run on a schedule (e.g., nightly or every few hours), analyzing data from multiple sources simultaneously:
When the agent detects an operational anomaly, it doesn't just flag the anomaly — it calculates the financial impact. "Battery replacements are trending high" becomes "battery replacements are trending 24% above average, projecting a 2.4% reduction in area operating margin."
Using the org structure maintained in Hawkeye, the agent routes findings to the appropriate person. An area-level issue goes to the area manager, not the CEO. A company-wide trend goes to leadership.
Proactive agents require three things that are being built right now:
| Prerequisite | Status | Why It's Needed |
|---|---|---|
| Data Hub integration | In bring-up | Unifies operational and financial data in one pipeline so agents can query both |
| Pennywise → Data Hub | Planned | Gets financial data (P&L, margins) into the same pipeline as operational data |
| AI Engine scheduling | Foundation built | Same agent runtime, just triggered on schedule instead of by a user question |