React 19TypeScriptExpress + Node 24Prisma + PostgreSQLEntra ID (SSO)NetSuite OAuth 2.0 M2MFieldAware API
What It Does
Hawkeye consolidates approval decisions that used to be scattered across multiple systems into one inbox. Instead of logging into FieldAware and NetSuite separately to approve work orders, managers see everything in one place with full context, change detection, and a complete audit trail.
📸 Screenshot needed: Hawkeye approvals inbox
The Hawkeye approvals inbox showing pending items from multiple systems with context and one-click approval.
Key Features
Unified Approvals Inbox
Single inbox for all approval decisions across systems
Items from FieldAware (service tickets) and NetSuite (SOs, POs, expenses)
Context-rich ticket drawer with snapshot history and "changed?" detection
Bulk approve/reject with shared action ID for audit
Complete audit trail — who decided, when, why, plus snapshot version
Timesheets & Payroll
Timesheet review and approval by region/area
Payroll reporting integration
Hours tracking and overtime visibility
Approval State Machine
Every approval item follows a defined state flow with full audit at each transition:
Pending
→
Approve / Reject
→
Approved / Rejected
→
Locked (written back)
Decisions are persisted durably in Hawkeye's database, then written back to the source system (FieldAware or NetSuite) via a write-back queue with exponential-backoff retries. If the source system is down, the decision is safe — it retries until successful.
Org Chart Management
Hawkeye includes an org chart editor that unifies supervisor relationships from NetSuite and Entra ID. This is a key part of the platform's permissions model — the org chart defines:
Visual org chart editor with read/edit of the full hierarchy
Approval chains and routing rules — who approves what based on chain-of-authority
Org-chart-based visibility: managers see only their reports' items